Terms and Conditions

All the small print

Terms and Conditions

Terms and Conditions

Training supplied by: Don Hunter Training Services Ltd and all associated companies.

These Terms & Conditions form a contract between Don Hunter Training Services Ltd (the Company) and the Client. The “Client” is deemed to include candidates attending a course in accordance with their employer’s instructions.  Changes or variations to the Terms & Conditions will not be accepted unless agreed beforehand in writing, with the Company.

Bookings: Electronic bookings can be made on-line at www.bookcoursesnow.co.uk Telephone and email bookings are accepted, following which an invoice for the course fees will be sent to the Client by email. 

Final payment:   Course fees should be paid in full, no later than fourteen working days before the commencement of the training.  The Company reserves the right to cancel the booking in the event of non-payment.

Course Joining Instructions:  Course Joining Instructions and the Course Timetable will be sent to the Client following payment of the course fees.

Late bookings:  A course booked less than fourteen working days before its commencement date must be paid for in full at the time of booking.

Cancellation by Client:  Any cancellation made more than fourteen working days before the course start date will incur a charge of 25%.  A cancellation made fourteen working days or less before the course start date will result in forfeiture of the entire course fees.  At the Company’s discretion and where legally permissible, substitute candidates will be allowed.

Deferred Bookings:  At its discretion, the Company will consider deferring bookings only in cases of genuine emergency, which must be notified to the Company and confirmed in writing.

Cancellation by the Company:  In the event of course cancellation by the Company due to insufficient candidate numbers or any other circumstances beyond its control, the Company will notify the Client in writing and will arrange for the Client to attend the next available course.

Change of venue:  The Company reserves its right to transfer the course to a suitable alternative venue which is within reasonable travelling distance of the original venue.

Driving Licenses:  Before commencement of the course, driving licenses and photo identification of all candidates must be produced for verification by the Company.

Drivers Hours Regulations and Working Time Directive:  It is the Client’s responsibility to ensure that the rest requirements of the Drivers Hours Regulations and the Working Time Directive are complied with.

After a Driver CPC Training Course:  The Company will upload the Client’s training hours directly to DVSA database, within five working days, we are not consortium controlled and are a totally independent company.  The Company will issue a Certificate of Attendance to the Client.

After an ADR Training Course:  The Company operates on-line exams, as such clients will normally get results “on the day”. Should the on-line system fail the company will within 48 hours, dispatch the Client’s completed exam papers to the Scottish Qualifications Authority (SQA) for marking.  Examination results will be notified to the Client by the Company, normally within 20 working days.  A Client who has passed the exams will receive an ADR Training card from the SQA.  The Company cannot accept responsibility for the failure of a Client to pass an exam for which training has been provided.

 Complaints:  The Company operate a complaints policy which is in accordance with the Joint Approvals Unit for Periodic Training (JAUPT) and the SQA complaints procedures.  Copies of the Company’s Complaints Procedure are available upon request.

 Disputes with JAUPT or the SQA:  The Company cannot accept responsibility for disputes that arise between the Client and JAUPT or the Client and SQA.

Training course documents:  Whilst every effort is made to ensure that information given by way of Course Manuals, course notes and handouts is accurate and up-to-date, the Company does not accept any responsibility for errors and omissions.

Health and Safety:  The Client has a responsibility to comply with the Company’s Health and Safety policy and the provisions of the Health & Safety at Work etc Act 1974

GDPR: The new General Data Protection Regulations took effect on 25th May 2018.

Don Hunter Training Services Ltd takes the issue of data protection very seriously and would like to confirm the following:

All information is stored internally and used solely to enable us to trade with you. Don Hunter Training Services Ltd do not pass on or sell this information to any third parties. Don Hunter Training Services Ltd may hold the following information on your business: - Business Name & Address (including all site locations) - Contact Names for each department (Transport, Finances, Sales etc.) - Telephone numbers for relevant departments - Relevant e-mails addresses - VAT number - Bank Account details as supplied by yourselves. We have updated our Terms and Conditions where our rules regarding privacy are detailed. If you do not wish us to hold your data, please send an email to training@grouphunter.co.uk. If we do not hear from you  we will assume the information we hold is correct and you agree for us to continue to hold information.